Refunds & Returns Policy

Effective Date: April 20th, 2025

At Artistic Invasion, we pride ourselves on quality, speed, and customer service. We stand behind every product we print, press, stitch, or design — and we’re committed to making things right if something’s off.

Quality Guarantee

All of our products go through multiple checkpoints, and we maintain a spoilage rate of 1%. That means fewer errors, faster service, and happier customers — every time.

What’s Eligible for Refund or Replacement?

We will gladly replace items that are:

• Misprinted, damaged, or defective

   

• Incorrect due to an error on our end

   

• Missing from the order

   

If there’s an issue, please contact us within 7 days of receiving your order, and include photos if applicable.

What’s Not Covered:

We cannot offer refunds or replacements for:

• Customer errors in artwork or design approval (e.g. typos, wrong size chosen)

   

• Minor variations in color, placement, or alignment within industry standards

   

• Wear and tear from use or washing

   

• Issues reported more than 7 days after delivery

   

• Delays caused by shipping carriers once a package has left our shop

   

Custom Orders

Because many of our products are custom-made to order, we do not accept general returns or exchanges for reasons unrelated to quality or error.

How to Start a Claim

Send an email to info@artisticinvasion.com with the following info:

• Your name and order number

   

• A brief description of the issue

   

• Clear photos of the item(s) in question

   

We’ll get back to you quickly — and make it right.

Reprints vs. Refunds

In most cases, we’ll prioritize reprinting your order so you get exactly what you need. Refunds are handled on a case-by-case basis, and issued only when reprinting isn’t feasible or preferred.

We’re Human — and So Are You

At the end of the day, our team is here to help. We want you to love what you receive from Artistic Invasion, and we’re proud to say that over 99% of our orders go out perfectly the first time.

Got questions? We’re just an email or phone call away.