Turnaround
Your order with Artistic Invasion starts when you’ve paid the requested deposit, your mockups have been approved, and we have all information required to complete your order (all artwork, correct tag files, all fonts needed for editable tags, all shipping info, etc.).
Delay in receipt of ANY of this info could result in production delays. Our standard turnaround time is 10 Business Days. Complex orders/add-ons may increase turnaround. Delay in approval of mockups could also result in production delays. Each finishing service (numbers, names or other add ons) will add extra time to the turnaround on some orders.
If you have a deadline for your order, it is important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a due date until after your order has been paid for and processed, we may not be able to accommodate your request. Any circumstances out of Artistic Invasion’s control (i.e., weather delays, shipping errors by the supplier, etc.) may also require more time and will not factor into the initial turnaround time estimate.
RUSH ORDERS
All rush orders are subject to a % fee depending on time frame requested.
Minimums
All minimums for Artistic Invasion are listed below:
1-3 Ink Colors: 24 Pieces Minimum
4-6 Ink Colors: 50 Pieces Minimum
Any Order With Finishings: 50 Pieces Minimum
If you have any questions about our minimums that we didn’t answer in the information above, please contact us.
Artwork
Printing can only be as good as the artwork. Artistic Invasion will not be responsible for poor quality printing due to low-quality artwork. Feel free to contact our staff with any questions and offer design services at the hourly rate of $60 billed in 15-minute increments.
If your design requires distinct colors, PMS matching is available for additional cost. If you do not provide PMS colors, we will pick them for you using our standard ink colors & we do not guarantee a color match.
Art Approval | Order Proofing
You must approve all artwork via a digital mock-up through email. You are responsible for design accuracy. Please check artwork for spelling, color, sizes ordered, placement of the art and accuracy of artwork. It is critical to look at every detail of the mockup, as this is how your garments will print. Artistic Invasion will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could incur additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could cause production delays.
Screens
Screen charges for standard runs are $25 per color per location. Other charges that may apply could include but not limited to Reset Charges and Color Changes. Please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for various item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums, charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
Out of Stock Items
Artistic Invasion is not responsible for items that are out of stock. We order your garments after you pay your deposit – we cannot guarantee their availability. If items are out of stock, we will provide you with alternative options.
Collar & Seam Printing
Although Artistic Invasion has excellent equipment and talent, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods, and we will not consider them for reprints.
Hoodie Printing
Although Artistic Invasion has excellent equipment and talent, inconsistencies may occur in registration and ink coverage when printing on the zipper, pockets or any other uneven surfaces. Artistic Invasion will not be responsible for these inconsistencies.
Measurements When Printing
Even though Artistic Invasion’s printers have over fifteen years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as we load each garment onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. We will not consider this measurement a misprint and Artistic Invasion will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after you place it may delay your order, even if you have paid a rush fee and/or have given us a required date. It is crucial that you do not place your order until you are confident that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, and changes become costly and time-consuming.
Example: Acme places an order for 100 Anvil 980 shirts in Black. Artistic Invasion then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. Artistic Invasion has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Cancellations & Restocking Fees
After you place an order, cancellations made after the order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, or other decoration, etc.) has begun on the order.
Must-Have Dates
Artistic Invasion will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customers may be responsible for any expedited shipping charges associated with the order.
If you have a deadline for your order, it is essential that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Artistic Invasion’s control (i.e., weather delays, shipping errors by the supplier, etc.) may also require more time and will not factor into the initial turnaround time estimate.
Holidays
Like you, we also like to spend the holidays with our families and friends. For that reason, we will close for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
The Day After Christmas
New Year’s Eve
Under-Runs & Spoilage
Due to the nature of this business, Artistic Invasion will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% of jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Artistic Invasion will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Artistic Invasion is only responsible for the $7.50 you would have paid us for the shirt).
Returned Checks
There will be a $30.00 returned check fee.
Garment Disclaimer
Artistic Invasion is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. Re-dying is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Artistic Invasion cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). Discharge printing is most noticeable on white ink prints (showing a slight off-white tinge), but sometimes you can see them with other colors.
Satisfaction Clause
Artistic Invasion will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order some blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit the cost of your order.
Quality Assurance
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48-hour window from the time you receive the goods to notify us of any issues with the order. Artistic Invasion will not be responsible for errors with your order if notification has not been made within 48 hours of receiving the goods. Artistic Invasion also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Artistic Invasion does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try and ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. You must submit all claims within 48 hours of the date of delivery. Please email sales@artisticinvasion.com to submit your claim. If Artistic Invasion is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error, or offer a refund of misprinted items in certain cases. We will gladly reprint any production errors that exceed the spoilage rate. We will require that you deliver the misprinted shirts back to our shop. Artistic Invasion will not be responsible for any shirts sold or given away before returning the order.
Example: If you order 100 shirts and you have sold 15 but then you discover a print defect, and you return only 85 shirts to Artistic Invasion, we are only responsible for the reprinting of the remaining 85 shirts).
Contract Services
We are not responsible for garments with contract jobs, as we are when we are providing garments. Please bring a few extras. Mistakes happen and we are not able to replace garments in these rare events.
SPOILAGE RATE
Please account for a 1% spoilage rate for all jobs